Banking in Cyprus is a much more friendly, customer service orientated business than it is in the UK. And a recent visit back to the UK highlighted the differences.
At the time of my return visit, Barclays were running a TV advertising campaign promoting their insurance products. The headline? Something like “Talk your insurance over with a real person”.
Call me a cynic, but I’d guess the ‘real person’ is in a call centre in India with a tight script they have to follow. So not a ‘real person’ at all…
Contrast that with…
- In our local bank in Cyprus, we really are known and welcomed
- Because we’re known, I can walk in, transfer money, and do what I want with carrying reams of paperwork to prove who I am
- There are no bulletproof glass partitions between the bank staff and me
- Queues are almost non-existent
If I want advice, the manager and I have a coffee together
Real Personal Service
The service really is personal. I really am talking financial matters over with a real person. He’s sat in front of me, drinking coffee.
Contrast that with the last time I spoke with our bank in the UK. I was talking to somebody in a call centre (of course). The only was they would help was by asking me to go into my local branch. Despite pointing out the local branch was 2,000 miles away,they just wouldn’t help. Sorry that’s not on the script.
The UK retail financial institutions could learn a whole lot about customer service by spending a couple of days in Cyprus.